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Evidence Guide: MSS407015 - Build relationships between teams in an operations environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407015 - Build relationships between teams in an operations environment

What evidence can you provide to prove your understanding of each of the following citeria?

Identify organisational relationships

  1. Map actual and intended process flows within and between teams
Map actual and intended process flows within and between teams

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map actual and intended communication, information and data flows within and between teams

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and map other interactions (actual and intended) within and between teams

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the consequences in terms of customer benefit of intended flows and interactions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the consequences in terms of customer benefit of the actual flows and interactions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Foster cooperation within team

  1. Present relationships information to team members
Present relationships information to team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss areas where greater cooperation would yield benefits

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on ways to achieve greater cooperation in these areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team implementation of agreed changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Foster cooperation between teams

  1. Present relationships information to teams and team representatives
Present relationships information to teams and team representatives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain approvals for proposed changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate implementation by teams of agreed changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources of tension, conflict or competition

  1. Examine team and individual key performance indicators (KPIs) for sources of conflict and competition
Examine team and individual key performance indicators (KPIs) for sources of conflict and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine flows and interactions for sources of conflict and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe interactions between team members and identify tensions, conflicts and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe interactions between teams and identify tensions, conflicts and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe response to change and resistance to change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reduce causes of tension, conflict or competition

  1. Draft modified KPIs to reduce causes of conflict and competition
Draft modified KPIs to reduce causes of conflict and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft modified systems causing conflicting flows and interactions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain any required approvals for suggested and drafted changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the implementation of the agreed solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation and take actions to ensure agreed changes become standard practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge